Growing Pains for Voip.com

Voip.com is an internet phone service company based in Florida. They offer a $199 a year unlimited plan that was a natural fit for Sunrocket customers who had a similar plan. When Sunrocket went out of business a few weeks ago, so many people flocked to Voip.com for service that Voip.com had difficulties keeping up with the demand.

Initially, Voip.com did not have enough customer service people to handle the large influx of new business. They quickly hired more people, who are still in the “training” phase. Many people have commented that Voip.com customer service people cannot answer all their questions or help them with issues – I think the reason is that there are a lot of new people.

Many people have also made comment that it is taking a long time to receive equipment. Initially Voip.com ran out of routers (their business more than doubled overnight due to Sunrocket closure), and couldn’t meet the demand. They quickly found a new supplier, but this situation created a 1-2 week delay.

Voip.com starts its billing process as soon as the order for Voip service is placed. They have always done it this way, as do most VoIP providers. Ordinarily this does not cause a problem, as the first 30 days of service are free and the equipment (under normal circumstances) ships out immediately. Due to the delay in getting equipment to customers however, many people are upset because they are getting billed for service that they don’t even have yet. Voip.com is aware of this, and is making good by either issuing a credit to the account or extending the “free trial” period.

Now it turns out that a lot of the new routers that were shipped to Voip.com customers are bad. This is not Voip.com’s fault, as the problem is due to improper firmware configuration at the manufacturer. Although I’m certain Voip.com will do everything they can to get these bad routers fixed or replaced as quickly as possible, I know there is little that can be done to console the folks affected by this problem.

A lot of people who subscribed to Voip.com service are now thinking of disconnecting due to recent problems regarding delays, billing and/or customer service. It’s understandable that folks are a little suspicious of VoIP companies these days, particularly after the Sunrocket and Allo.com closures. Although I don’t have any firsthand knowledge of this, I’ll bet other VoIP providers who “grew” suddenly following Sunrockets closing are having similar difficulties. When a business unexpectedly doubles or triples overnight, there is just no way everything will go smoothly.

Voip.com is Here to Stay

Although the past weeks have been difficult ones for the folks at Voip.com, they have been working around the clock to fix problems, “stop the bleeding”, and attempt to satisfy all customers. Believe it or not, they appear to be doing everything they can to get business back to a “normal” level as quickly as possible.

In addition to catching up with the unexpected growth in business, Voip.com is working on new products and services. Later this year we will see Voip.com enter the business VoIP market with an amazing new product. They will also soon roll out some incredible pricing on international long distance services. Voip.com is establishing a solid foothold in the broadband phone service market, and they are positioning themselves for a bright and secure future.

Voip.com is a financially stable company with a commitment to lead the field in the area of residential and small business VoIP services. As soon as the problems resulting from the Sunrocket “storm surge” is over, you will see what a great company this is!!!