Issues Regarding Sunrocket Phone Number Porting

According to recent forum and blog posts, a lot of Sunrocket subscribers who have found an alternative VoIP company are still waiting for their Sunrocket phone number to be ported. This, understandably, is making people really nervous because they don’t want to be without phone service.

I want to assure you that the ability of a new VoIP provider to port a Sunrocket number is really out of their control. Please don’t blame your new VoIP carrier – it’s not their fault. Here’s how the whole “number porting” process works, as I understand it:

First of all, the FCC mandates that a request for phone number transfer be completed within 30 days of the request. This means that the current carrier has one month to release the phone number.

When you sign up for new internet phone service and request that your current number be transferred, the new VoIP company submits a request to the current carrier to release the number. This starts the “30 day time clock”. The speed of phone number porting is now in the hands of the current carrier. Once they have released the number for transfer, the new VoIP provider can “activate” service. It seems that some carriers are quick about releasing a Sunrocket phone number for transfer, while others are not so quick….

According to a contact at Voip.com (a leading alternative to Sunrocket), Sunrocket had 16 third party carriers. This explains why some Sunrocket subscribers have reported that their number was ported within a few days, while others are still waiting for the porting to occur. If you are one of those who are still “waiting”, rest assured with the knowledge that this transfer WILL (must) happen within 30 days. I realize that this information doesn’t “fix” the problem, but I hope that an understanding of what has to happen “behind the scenes” helps lessen the anxiety.

There is nothing your new VoIP provider wants more than to “activate” new service, and they cannot do that until a request for phone number transfer has been completed. So if you are still waiting for your Sunrocket phone number to port, I guarantee that as soon as the number has been released to your new VoIP provider, you will be notified immediately!

If you are still looking for an alternative to Sunrocket, I highly recommend Voip.com. They are a solid company with outstanding technical support and phenomenal pricing on VoIP plans. If you subscribe, be sure to use Voip.com promo code LUCKY.